We are happy to report that we have resolved the email delay issue within our system, as well as the minor issue of some users not being able to access their mailbox (IMAP/POP/Webmail). Users would have started to experience delays as early as 12:00hrs UTC. All queued emails have now been sent out and new emails will be delivered immediately.
Aug 2, 14:37 UTC
Our Operations team continues to work on resolving the issue with delayed inbound mail delivery. During this time, a very small number of users may also experience issues connecting to their mailbox (IMAP/POP/Webmail). An update will be provided when we have additional information. Thank you for your patience in the matter,
Aug 2, 14:03 UTC
Users on Cluster B may experience delays receiving inbound email. Our Operations team has been engaged and are working on the issue. We will provide any new information as soon as it becomes available.
Aug 2, 13:06 UTC
We are happy to report that the inbound email flow in Cluster A is now back to normal.
Jul 22, 00:32 UTC
We are currently experiencing issues with the Inbound email flow on our Hosted Email Cluster A where the inbound service is degraded. We are still investigating, and we will provide an update as soon as possible.
Jul 21, 23:24 UTC