System Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2024 - 21:30 UTC
Scheduled - cTLD SRS production environment, including new gTLDs (Verisign & #39;s IDN TLDs and Platform TLDs), .cc, & amp; .name, will be taken offline.
Mar 28, 2024 21:30 - Mar 29, 2024 01:00 UTC
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.MY Registry Maintenance Apr 3, 2024 15:00 - Apr 4, 2024 02:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 25, 2024 - 13:54 UTC
.CH, .LI Registry Maintenance Apr 4, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:34 UTC
.COM/.NET Registry Maintenance Apr 7, 2024 01:00-01:45 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 07, 2024 - 15:31 UTC
GoDaddy Registry Maintenance Apr 11, 2024 03:00-07:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 28, 2024 - 13:10 UTC
.CH, .LI Registry Maintenance Apr 25, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:35 UTC
.CH, .LI Registry Maintenance May 16, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:36 UTC
.EU Registry Maintenance May 29, 2024 05:00-08:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Mar 05, 2024 - 16:18 UTC
.CH, .LI Registry Maintenance Jun 6, 2024 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Posted on Dec 19, 2023 - 20:42 UTC
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 25, 13:46 UTC
Mar 27, 2024
Resolved - Our engineers have implemented a fix for the Identity Digital Registry Connection problems.

The following services have been restored:
Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Start Time: 03/27/2024 18:27 UTC
End Time: 22:42 UTC

Mar 27, 23:21 UTC
Investigating - We are currently investigating an issue after the scheduled maintenance from Identity Digital Registry, which completed at 12:00 UTC today. The following services are being affected at this time:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

These domains continue to resolve.

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 27, 20:04 UTC
Resolved - This incident has been resolved.
Mar 27, 17:20 UTC
Identified - We've now completed the background updates, and are actively monitoring payments. We see submissions completing as intended, and are monitoring this service closely.
Mar 27, 16:06 UTC
Investigating - We are currently experiencing a payment processing issue related to our background updates. This is being actively worked on, and we are working to resolve this with a target of one hour. We will post any updates as they are available.
Mar 27, 15:29 UTC
Completed - The scheduled maintenance has been completed.
Mar 27, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 13, 17:08 UTC
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 25, 13:28 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 13:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 18, 17:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Mar 25, 14:01 UTC
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Mar 18, 17:22 UTC
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:35 UTC
Scheduled - During the maintenance, you may expect the following:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Mar 22, 14:32 UTC
Resolved - We have identified and corrected the issue which caused new domain orders from appearing on the Domain section of the Reseller Control Panel. Any affected domains will now be displayed correctly.
Mar 22, 15:53 UTC
Investigating - We are currently investigating an issue where new domain orders are not appearing in the Reseller Control Panel (RCP) after submission. These orders are being processed after submission by the various registries and are linked to your reseller account (if no errors in submission) upon completion but do not appear in the RCP domains list.

The current workaround to verify an order has completed is to use our Classic Reseller Interface (RWI) and then clicking on the "View Completed Orders" link. If you are unfamiliar with this interface or how to get there, you may do so by hovering your mouse over your username in the RCP. This will provide a dropdown with "Classic Reseller Interface" as an option.

Further updates will be provided.

Mar 15, 15:52 UTC
Resolved - We were able to identify the issues causing new Sectigo Trust orders to get stuck in a "processing" status. Those orders have been corrected and they now display the correct order status.
Mar 22, 15:49 UTC
Update - We are continuing to investigate this issue.
Mar 15, 15:37 UTC
Investigating - We are currently investigating an issue impacting Sectigo order status displaying 'processing' in the Reseller Control Panel. These orders are being processed by Sectigo but the control panel is not showing the order status with Sectigo. Further updates will be provided.
Mar 5, 20:57 UTC
Resolved - We were able to identify the issues causing new Digicert Trust orders to not appear on the Trust section of the Reseller Control Panel and all affected Digicert orders are now being displayed on the Trust page with the correct order status.
Mar 22, 15:47 UTC
Investigating - We are currently investigating an issue impacting Digicert orders not appearing in the Reseller Control Panel after submission. These orders are being processed by Digicert but the control panel is not showing the order after submission. If you have submitted a Digicert order but do not see it posted in your control panel, please refrain from making another order until this issue has been resolved. This is to avoid duplicate orders. Further updates will be provided.
Mar 15, 15:37 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 03:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Mar 18, 17:52 UTC
Mar 21, 2024
Resolved - The login error when logging into the Reseller Control Panel is now resolved and all Reseller Control Panel logins are working as expected again.

Incident start time: 17:30 UTC
End time: 18:40 UTC

Approximate downtime: 1 hour 10 minutes

Mar 21, 19:25 UTC
Identified - We have identified the issue causing the login errors on the Reseller Control Panel and have taken action to mitigate the login errors. The reseller control panel logins should be working again but we will be monitoring the status until it's confirmed that it is completely resolved.
Mar 21, 18:48 UTC
Investigating - We have identified an issue with the login for the Reseller Control Panel (manage.opensrs.com) which is preventing some reseller accounts from logging into their control panel. Our team is currently investigating to provide a swift resolution as soon as possible.

Error: Service configuration is missing. Re-login to try again.

Approximate start time: 17:30 UTC

Mar 21, 18:17 UTC
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024
Resolved - Our engineering team has implemented a fix for the OSRS signup form. This incident has been resolved.

Start Time: 03/13/2023 12:47 AM UTC
End Time: 03/15/2023 11:33 PM UTC

Mar 18, 17:24 UTC
Investigating - We are aware of issues with the new sign-up form which affects new reseller signups and sub-reseller creation for OpenSRS resellers and HRS instances. Our Engineering team continues to work on it.
Mar 13, 13:11 UTC
Resolved - There was a temporary connection issue between OpenSRS and our payment processor. This incident has been resolved.

Start Time: 03/18/24 14:40 AM UTC
End Time: 03/18/24 15:44 AM UTC

Mar 18, 16:03 UTC
Investigating - We are currently experiencing a minor issue with our payment provider. Resellers may not be able to add funds to their account at the moment via Credit Card. We've reached out to our provider and will update shortly.
Mar 18, 15:38 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 15:21 UTC
Identified - We can report that lookups are available again and registrations are now possible again. Our engineering team is still investigating the root cause.
Mar 13, 13:29 UTC
Update - At this time there is no new update to share as the investigation continues. We appreciate your continued patience.
Mar 11, 19:43 UTC
Investigating - We are currently having connection issues with the .IT registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .IT domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart

Mar 11, 15:31 UTC
Mar 14, 2024
Postmortem - Read details
Mar 19, 13:48 UTC
Resolved - Our engineering team has deployed a fix. Services have been restored.

Start Time: 03/14/24 15:43 UTC
End Time: 03/14/24 17:09 UTC

Mar 14, 17:32 UTC
Identified - Our engineers have identified the problem and are working to resolve it currently.
Mar 14, 16:21 UTC
Update - We are currently experiencing a minor incident that is impacting domains. We have encountered an issue with our nameservers that is impacting our domains services. Our engineering team has been engaged and is currently investigating.
Mar 14, 16:06 UTC
Investigating - We are investigating an issue regarding our SystemDNS.com nameservers.

We will provide an update once we have additional information.

Mar 14, 15:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart

Dec 19, 20:33 UTC