For a list of affected TLD's, please look the registry up in the following spreadsheet: http://opensrs.help/chart
Jun 25, 202519:00 - Jun 26, 202500:00 UTC
Resolved -
This incident has been resolved.
Jun 23, 14:53 UTC
Update -
Digicert reports this issue is now resolved. We have confirmed submitted orders are now being processed as expected. Thank you for your patience.
Jun 23, 14:53 UTC
Monitoring -
There is an API submission issue preventing submitting or cancelling orders to Digicert. They are aware of this issue and are working on a fix on their end.
We will post any updates as they work to resolve this.
Jun 23, 13:29 UTC
Resolved -
The Cluster B Mail issues have now been resolved. All services are now working correctly.
Start time 03:20 UTC End Time 05:20 UTC
Jun 19, 05:26 UTC
Investigating -
We are currently experiencing issues with email on Cluster B. Our Engineers are aware and investigating. We will update you shortly, and appreciate your patience.
Jun 19, 03:53 UTC
Resolved -
The outage was caused by a misconfiguration introduced during a recent system update. Specifically, an error in the updated configuration settings inadvertently disrupted normal operations, leading to the service interruption.
The configuration was promptly corrected once the root cause was identified, and services were restored. We are implementing additional validation steps and automated safeguards to prevent similar issues in future deployments.
Jun 16, 19:58 UTC
Update -
We are continuing to investigate this issue.
Jun 16, 19:35 UTC
Investigating -
We are currently experiencing connection issues with the .com registry. Our engineering team is investigating the issue.
This affects registrations, renewals, and management of .com domains. Existing domains will continue to resolve normally.
Jun 16, 18:27 UTC
Resolved -
This incident has been resolved. Phone support has been restored.
Jun 12, 22:03 UTC
Monitoring -
A fix has been implemented by our phone support service provider and we are monitoring the results.
Jun 12, 20:38 UTC
Investigating -
We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
Jun 12, 19:15 UTC