Cluster B Hosted Email Issue (Imap, Webmail)

Incident Report for OpenSRS

Resolved

The service has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!

Incident Start Time: 08-26-2022 21:29:00 UTC
Incident End Time: 08-26-2022 22:30:00 UTC

Total Duration:1hr, 1 min

Posted Aug 26, 2022 - 23:10 UTC

Identified

Our engineers have identified the cause, applied a fix and are now monitoring the recovery. We will provide another update shortly.

Posted Aug 26, 2022 - 22:29 UTC

Update

Our engineers are investigating an issue that is impacting Cluster B. Customers may not be able to access their mailboxes or webmail. We will provide further updates as they become available.

Posted Aug 26, 2022 - 22:00 UTC

Investigating

We are experiencing degradation of service. We will provide an update shortly with additional information.

Posted Aug 26, 2022 - 21:53 UTC

This incident affected: Hosted Email (Cluster B, Webmail).