Cluster B - Delayed inbound mail

Incident Report for OpenSRS

Resolved

This issue is now resolved. Users should no longer experience any delays with their email.

Incident Start Time: 01-20-2021 - 19:02:00 UTC
Incident End Time: 01-20-2021 - 20:11:00 UTC
Total Duration: 1 hour 9 minutes

Posted Jan 20, 2021 - 20:26 UTC

Monitoring

A fix has been implemented to assist with the delayed mail we were experiencing. By increasing some of our backend nodes, users should no longer experience any delayed mail.

We will continue to monitor the situation to ensure services are fully restored.

Next Update: Within 60 mins

Posted Jan 20, 2021 - 20:16 UTC

Investigating

We are currently investigating an issue where some users on Cluster B may experience delayed inbound mail. Our teams are looking into it and we will provide updates as soon as they are available.

Posted Jan 20, 2021 - 19:27 UTC

This incident affected: Hosted Email (Cluster B).