This issue is now considered resolved. Our Hosted Email team deployed fixes to mitigate unusual Hosted Email traffic and restore service back to normal.
Incident Start Time: 08-11-2023 17:58:00 Incident End Time:08-11-2023 19:29:00
Total Duration:1 hour 30 minutes
Posted Aug 12, 2023 - 01:24 UTC
Monitoring
Our services have recovered for now, and we will continue to monitor the situation as it progresses.
Posted Aug 12, 2023 - 00:25 UTC
Update
Our engineering team has deployed a fix, and email services are recovering. We continue to monitor the situation at this time.
Posted Aug 11, 2023 - 23:37 UTC
Update
Our team continues to investigate this issue at this time.
Posted Aug 11, 2023 - 23:04 UTC
Investigating
We are investigating an issue preventing users on Cluster B from logging into Webmail. IMAP and POP services may also be affected. Our engineering team has been engaged.
We will provide an update once we have additional information.
Posted Aug 11, 2023 - 22:23 UTC
This incident affected: Hosted Email (Cluster B, Webmail) and APIs (Email API).