The issue experienced for a small group of email accounts is now resolved. The email service is back to expected levels, with Pop/IMAP and webmail functioning as intended.
Start Time: 11/18/2024 10:39 UTC End Time: 11/18/2024 19:09 UTC
Posted Nov 18, 2024 - 20:02 UTC
Investigating
We are currently investigating reports of some customers having connectivity issues affecting account access.
We will investigate this and follow up with updates.
Posted Nov 18, 2024 - 17:26 UTC
Update
Mail services have remained the same for the last hour, but still intermittently slower than our target response times.
We are continuing to work on this and monitor the results, and will post updates as they are available.
Posted Nov 18, 2024 - 16:11 UTC
Monitoring
The Pop/IMAP connections are currently returning to expected levels for both mail clients and webmail access.
We are monitoring this and will provide updates.
Posted Nov 18, 2024 - 15:18 UTC
Update
This issue is confirmed to be affecting Cluster A mail client connections as well, intermittent issues syncing mail clients for sending and receiving.
We are continuing to look into this, and thank you for your patience.
Posted Nov 18, 2024 - 14:16 UTC
Update
Our efforts to isolate the problem are ongoing. Your patience is greatly appreciated.
Posted Nov 18, 2024 - 14:04 UTC
Investigating
Our webmail service is intermittently unresponsive. Our Mail Administrators are currently investigating this.
Thank you for your patience.
Posted Nov 18, 2024 - 12:55 UTC
This incident affected: Hosted Email (Cluster A, Webmail).