Credit card payment screen gets stuck "loading" while using the Safari browser in the RCP

Incident Report for OpenSRS

Resolved

We have verified the payment page will only get stuck when using older versions of Safari. Updating to the newest version of the Safari browser will allow the payment page to load correctly.

Posted Apr 02, 2024 - 19:03 UTC

Investigating

We are currently investigating an issue where trying to add funds via Safari. Trying to make CC payments while using Safari, the next screen will get stuck in a "loading" state. This issue appears to be browser related and currently the workaround is to use the Chrome browser as it is not having this problem.

Posted Mar 30, 2024 - 17:53 UTC

This incident affected: Control Panels (Payment Gateway).